Frequently Asked Questions (FAQ)

Shipping & Orders

  • When will my order be processed and shipped?

  • How long does delivery usually take?

  • I placed a preorder item — when will it ship?

  • Can I send my order as a gift?

  • What does gift packaging include?

  • I received an item as a gift — can I exchange it?

  • How can I find my order number?

  • Can I change or cancel my order after placing it?

View All

Returns & Exchanges

  • What is SereneCook’s return policy?

  • How do I start a return or exchange?

  • I’m having trouble submitting a return request — what should I do?

  • I received this item as a gift — can I exchange it?

  • I ordered the wrong color or size — can I change it?

  • What items are non-returnable?

  • When will I receive my refund?

View All

Accounts & Rewards Program

  • Do I need an account to place an order?

  • How do I check my order history?

  • Does SereneCook offer a rewards or loyalty program?

  • How do I earn and redeem reward points?

  • Do my previous purchases count toward rewards?

  • How do reward tiers work?

View All

Cookware Care & Use

  • How do I care for nonstick cookware?

  • Are your cookware products dishwasher safe?

  • How should I clean ceramic or coated cookware?

  • Can your cookware be used on induction cooktops?

  • Are your products oven safe?

  • Where can I find product dimensions and specifications?

  • How can I extend the life of my cookware?

View All

Cookware Accessories & Add-Ons

  • Which cookware accessories are compatible with my pans?

  • How do I properly use steamer inserts or racks?

  • How do I use grill or frying accessories?

  • Are handles or grips heat resistant?

  • How do I clean and store cookware accessories?

View All

Tableware

  • Is SereneCook tableware microwave safe?

  • Can your tableware be used in the oven?

  • Is your tableware dishwasher safe?

  • Can I store tableware in the refrigerator or freezer?

  • What materials are used in your tableware?

  • Where can I find size and capacity details?

View All

Kitchen Tools

  • How do I clean and maintain kitchen utensils?

  • Are your cutting boards food-safe?

  • How should I care for wooden kitchen tools?

  • My cutting board shows signs of wear — what should I do?

  • How do I sharpen and store kitchen knives safely?

  • Where can I find product dimensions?

View All

Small Appliances & Electrics 

  • Do you provide user manuals or setup guides?

  • Where can I find product instruction videos?

  • How do I clean and maintain small kitchen appliances?

  • What cookware or materials are safe to use with your appliances?

  • What safety precautions should I follow?

View All

Our Brand & Sustainability

  • What is SereneCook’s mission?

  • What does the SereneCook name stand for?

  • Are your products eco-friendly?

  • How do you approach sustainability and responsible sourcing?

  • Where are your products designed or manufactured?